TERMS & CONDITIONS

SUMMARY

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound, by the Terms and Conditions and House Rules.

Whilst our aim is to maintain a high standard of accommodation, we do recommend a prior personal inspection to avoid disappointment.

Every effort has been made to ensure the accuracy of the published rates across all booking platforms, however Port Campbell Holiday Rental reserves the right to correct pricing errors.
 

All holiday accommodation properties are Smoke Free, without exception.

Lock box codes will only be issued once you have paid all accommodation/bond/booking fees.

Bookings placed via INSTANT BOOK may be subject to change or cancellation if found to be in breach of the following conditions which shall be deemed to form part of this agreement


The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavours will be used to offer you alternative holiday accommodation but without liability.


CHECK IN TIME: 3.00pm                  

CHECK OUT TIME: 10.00am.

PAYMENt (property dependant)

  • Full Payment will be taken 14 days before arrival.

  • Guests can cancel free of charge before 14 days of arrival after this full payment will be taken. 

  • Bookings at Pitcher Vista will be charged 50% if cancelled in the 30 days prior to arrival.

  • You will accept prepayment by: Credit card.

  • A $250 - $400 bond will be taken at the time of arrival, full refund of this will be issued after the property has been checked after departure. 

We accept Visa, MasterCard, Union Pay and bank transfers on request.

A payment processing fee applies to credit card payments.  The rate is 1.5% (including GST) of the payment amount for Visa and MasterCard.

CREDIT CARD

Credit card details will be kept until the property has been checked on departure, if extra fees need to be applied then Port Campbell Holiday Rental reserve the right to further charge the credit card in relation to any items as mentioned within the Terms and Conditions (this document) or the House Rules as written below and displayed at property.


BONDS

Bonds are to be paid at time of final balance and will be returned via credit card following post inspection of the property.  Please allow up to 5 business days following checkout.

 

CANCELLATIONS 

All monies paid are non-refundable.  However, in exceptional circumstances, if you cancel or fail to use your holiday accommodation booking, a refund may be payable (after deduction of $200.00 Administration Fee) if the accommodation is able to be re-booked for the same period.

 

ACCIDENTAL DAMAGE 

You remain responsible for any damage, repair, or replacement expenses. PCHR does not cover damage or loss that is not disclosed. To avoid wrongful blame, you are required to immediately notify our team if anything is amiss when you arrive at the home. If an incident of damage occurs you must immediately inform our staff.

PCHR does not replace or negate your responsibility for all members of your party as a primary guest/renter. 

 

KEYS/REMOTE CONTROLS

Upon payment in full of your accommodation and booking fees,  a message will be sent out with your lock box code which will hold the keys.

All guests are responsible for the safekeeping of accommodation keys/remote controls.  A call out fee is payable if a replacement key is required after hours.

All keys/remote controls are to be returned within the lock box on your departure. A fee will apply if the keys are not within the lock boc at check out.

 

NUMBER OF OCCUPANTS

Unless otherwise previously agreed with the Agent/Property Owner, all holiday accommodation must only be used for private, residential usage only and to accommodate the number of guests stated on your Booking Confirmation.  No functions or parties may be conducted at the property under any circumstances.  Exceeding the stated number of guests will result in a termination of your Booking and you being required to vacate the Holiday Accommodation immediately without refund.  Charges for additional guests will be debited to your Credit Card without further notice. Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited.

 

WHAT TO BRING

All premises are fully self-contained, all linen and towels are provided. Unless specifically identified within the online listing, properties featuring wood fires will supply firewood. Kindling & firelighters may need to be supplied by you. 

 

CLEANING & DEPARTURE

All holiday accommodation bookings are accepted on the basis that all holiday occupants will treat the property with the same respect as their own home in accordance with the “House Rules” listed. Any additional cleaning expenses will be debited to your credit card without further notice if the rules are not complied with. All furniture including outdoor is to be positioned in same location as on arrival at the property

 

NOISE/NUISANCE

Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy.  The tenant hereby acknowledges and agrees that the agent has the absolute and sole discretion to cancel any occupancy in the event that the actions or behavior compromise the safety and/or quiet enjoyment of neighbouring properties or others.  Tenants hereby agree that they will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the property owner and/or agent, to be debited to my credit card without further notice.

 

PETS

Unless specifically stated as being pet friendly, no pets are allowed either onto the grounds of the property, nor inside the holiday accommodation under any circumstances.  Any pets found in holiday accommodation properties will result in a termination of your booking and additional cleaning charges will be debited to your credit card if this occurs. If your holiday accommodation is a designated “Pet Friendly” property, then tenants agree that they will abide by the additional terms and conditions detailed in “Doggie Do’s and Don’ts” attached. The agent is not responsible for the confinement of your pet.

 

REPAIRS

Tenants agree to permit all repair and/or service personnel to enter the property for the purposes of conducting any repair, service or maintenance deemed necessary by the property owner/agent.

 

PERSONAL PROPERTY 

Please remember to take your personal property and belongings with you upon your departure as the property owner/agent accept no responsibility whatsoever for any such items left behind. 

 

TELEPHONE/INTERNET SERVICES

The tenant acknowledges that unless otherwise stated, telephone and internet access is not available to the holiday accommodation.

 

EMERGENCY AFTER HOURS ASSISTANCE

For urgent after-hours assistance, please call number provided on check in information.                           .

A call out fee may apply in these circumstances.